1. Is your Unified Communications solution a true cloud offering?

There are true cloud solutions, hosted solutions, and hybrid cloud solutions on the market today that all fall under the “cloud solution” umbrella.

A true cloud UC solution offers full PBX functionality, as well as video meetings and collaboration features all on a self-owned and maintained single, global platform. With a hosted solution, the PBX and any other hardware needed to support your UC solution is hosted at the UC vendor’s data center(s). Hybrid cloud is another way of saying partly on-premises. Often, legacy UC providers will offer a hybrid solution as a step towards the cloud. The true cloud choice is increasingly becoming organizations’ top choice, due to its security, simplicity, and reliability, with built-in disaster recovery, seamless integrations, advanced data and analytics, and more.

2. How will your cloud-based Unified Communications solution increase productivity within my organization?

There are plenty of ways that a cloud-based UC solution saves a business time and increases productivity. A true UCaaS solution should include enterprise voice, messaging, video conferencing, and contact center as components of the overall solution. When it comes to ensuring an increase in productivity, look for these crucial elements:

1. One vendor and a single solution that meets your business’ global communications needs
2. Financially-backed, platform-wide 99.999%  uptime SLA
3. Integrations with other productivity and business applications