This Privacy Policy applies to Syndeo LLC, d/b/a VIRPHONE (“VIRPHONE”) and is designed to help you understand how we collect and use information about you when you visit our website, request information, or subscribe to and use our services, including the GoContact Call-Center Solution.
When you inquire about service, create an account with us, request information, or provide feedback, we may collect information including but not limited to your name, company name, address and contact information, such as email address, phone number, credit and payment information in order to service your account and act upon your feedback or issues.
As a customer of VIRPHONE and its affiliated brands, we may automatically collect information through the use of the service including but not limited to IP address, geolocation information, calling records, voicemails and transcripts, and contact information used in call routing.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
We do not currently respond to “do not track” signals as we are trying to provide you with a personalized experience.
VIRPHONE may collect and use subscriber identifiable information for billing, provisioning of service, resolution of problems associated with service, 411 type directory services, 911 emergency service, demographic data, and to inform subscribers of new products or services that will enhance their VIRPHONE experience. VIRPHONE may use subscriber identifiable information to market new products and services to the subscriber and to any channel partner that may have knowledge of the subscriber’s services with VIRPHONE. If a subscriber chooses, and notifies VIRPHONE in writing, not to participate in direct marketing of new products and services from VIRPHONE then subscriber’s information will not be used for the purpose of marketing new products. Users may email compliance@VIRPHONE.com in order to opt-of direct marketing communications or use the unsubscribe feature provided on all email communications.
VIRPHONE also may use subscriber identifiable information to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of service, the network integrity, that otherwise violate VIRPHONE’s Service Agreements or activities that are or may be illegal.
Although VIRPHONE has invested and deployed a wide variety of technology and security features to ensure the privacy of subscriber information on its network, security can never be assured. VIRPHONE has implemented strict operations guidelines to ensure subscriber privacy is safeguarded. VIRPHONE will continue to revise policies and implement additional security features as new technologies become available. However, no information transmission over the Internet is 100 percent secure. VIRPHONE cannot guarantee in any way that information provided to VIRPHONE by subscriber may not be illegally obtained from VIRPHONE.
